Stanbic IBTC bank is a customer-oriented bank, one of the leaders in Nigeria, committed to providing excellent service. To guide the bank in its pursuit of being the number one in that regard, it relies on certain customer commitment drivers. Some of them include:
Simplified banking:
Banking that is simple to use and simple to understand, or a simple account for all customer needs
High customer regard:
Unconditional positive regard for customers – a sincere appreciation and recognition of who a customer already is and the life he/she chooses to live. It gives the customer a sense of pride, worthiness and dignity. “Make me feel proud of who I am and how I choose to do things”.
Promptness:
Prompt service performed right the first time and prompt query/complaint resolution.
Bank leadership:
Banking that is technologically advanced, innovative in introducing new ideas, and is modern and progressive.
Stanbic IBTC bank is an equal opportunities employer and is totally opposed to discrimination in any form. It is the bank's policy to provide equal employment opportunities for all employees regardless of race, sex, colour, nationality, national or ethnic origin, sexual orientation, marital / partnership status, religion, age or disability and that is why the bank is looking for flexible, customer focused, innovative, perceptive/alert, proactive, sincere/ ethical, competitive, self motivated/ confident and articulate change agents that possess excellent inter personal, strong influencing and persuasive Skills and are prepared to challenge the process.
Job Title: Head, Product Innovation
Job ID: 6204
Location: Lagos – Nigeria
Job Description
Purpose of the Job
To strategically build and implement a successful product roadmap for Stanbic IBTC Bank. Identify and create new / compelling product opportunities for the bank and see them through the incubation process, as well as market acceptability.
Key Responsibilities
- Develop a Vision, Mission, Strategy and plan for the innovation of products
- Implement and manage strategies,the overall objectives, philosophies, policies and budgets approved by the bank for the unit.
- Providing a secure, efficient, competitive and comprehensive range of services and products and manage the product pilot process.
- Understand and analyze the competitive landscape and risks of each product idea and oversee the Product Management process
- Monitor industry, market statistics and competitor trends in order to ensure strategic plans on market share are achieved
- Develop and manage a prioritization process for determining the progress of new product ideas and pricing and market penetration plans for each new product.
- Collate and interpret management information on productivity and profitability across products and review actual product performance against strategic and financial plans and take appropriate action to achieve objectives.
- Enhance existing products to maximize product profitability, customer satisfaction and retention by continuously reviewing and redesigning them as and when necessary to ensure the bank is always a step ahead of competition.
- Develop in conjunction with stakeholders (IT, Operations, Legal … etc), operational requirements / procedures for each product.
- Research, assess and implement local and international best practices and explore opportunities to develop new business in line with the bank’s business development strategy.
- Build bundles of products in order to take advantage of cross sell and up sell opportunities.
- Develop and continuously review integrated financial and management information systems designed to assist all levels of management throughout in planning and controlling their operations in relation to objectives.
- Liaising with all relevant stakeholders and ensuring the appropriate pricing structure for all products and services rendered to achieve the overall revenue return desired by the bank.
Qualification/ Requirements:
- Minimum of B.Sc in any Social or Management Science course
- MBA will be an advantage
- A minimum of 5 years industry related managerial experience.
- An understanding of the interaction between the strategic and operational management of a business coupled with the banking industry.
- Exposure to retail banking, finance and insurance would be an advantage.
- Good knowledge of market research methodologies.
- Good knowledge of the Banking Industry
- Proficiency in the use of MS Office Suite - Power Point and Excel … etc.
Method of Application
Follow the link below to apply
CLICK HERE
