MTN Nigeria Vacancies

Job Title  Business Analyst

Department: Customer Relations

Location:  Lagos

Reporting To: Care Manager

Employment Status: Permanent

Job Description:   

            

Business Analyst (Workforce)

•  Determine optimal staffing levels for each work shift (customer assistance centres) and assist in day-to-day workforce management based on real-time data
•  Proactively monitor and record customer reps adherence to work schedule

Business Analyst (Customer Intelligence)

• Design and develop business, financial and strategy models for management
• Identify necessary applications to create a single source and present the output in any user friendly format agreeable and most suited to parties involved with tools like MS Excel or MS Access, Power-point, Oracle, Business Object, SAP.
• Analyse data gathered by self/ subordinate; review and edit requirements, specifications, business processes and recommendations related to proposed solutions
• Make formal recommendations for implementation of new systems, procedures, or organizational changes as required
• Develop viable change management techniques and follow up with the personnel concerned to ensure successful functioning of newly implemented systems, strategy or procedures.
• Collect, analyse, interpret, and summarise data in preparation for generation of statistical and analytical reports and provide intelligence that supports support business plans/ work schedule and decision-making 

Job Conditions:  

Normal MTNN working conditions.

Qualifications and Required Skills:  

• First degree in a related discipline
• 4 years work experience of which 2 years in formal business analysis or consulting
• Experience in project administration/coordination preferably in applicable business area

Other Requirements - Business Analyst(Process)

Knowledge of ITIL or related field

Knowledge of Microsoft office package.( especially, Visio, Power-Point, Excel)

Method of Application

Interested Candidates will need to register at the mtn website. Click here to apply

Application Deadline

This vacancy expires on 11/22/2010